Before You Order – A Few Things to Know

Every order is freshly prepared after successful payment confirmation. We do not keep finished products stored for immediate dispatch.

Most orders are prepared, packed and dispatched within 12 to 48 hours. The exact time may vary depending on the products ordered, ingredient availability and our current order volume.

Our products are handmade at home in small batches. Slight variations are a natural part of handmade baking.

• The colour may vary slightly from the photographs shown.
• The exact size, shape and texture may differ between batches.
• Decorations and ingredient placement may not look identical on every item.
• These small differences do not affect the freshness or quality of the product.

We take every reasonable precaution while cooling, checking and packaging your order so that it can reach you fresh and in good condition.

Baked products such as cookies and brownies can be delicate. After an order leaves our kitchen, it is handled and transported by a third-party delivery or courier partner.

Our products are perishable and are prepared specifically for each confirmed order. Therefore, an order is generally not cancellable after payment has been completed.

If you need to request a cancellation or change, contact us through our support chat as early as possible. We will review exceptional requests individually and do our best to help when preparation has not already started.

A cancellation request is not automatically approved merely because it was submitted before dispatch. Approval depends on the preparation status and the circumstances of the order.

In rare situations, PureBakes may be unable to prepare or fulfil an accepted order due to circumstances such as:

• Unexpected ingredient unavailability.
• Equipment failure or production difficulties.
• Health, hygiene or food-safety concerns.
• An emergency or another unforeseen operational situation.
• An issue that may prevent us from meeting our expected quality standards.
• The selected delivery pincode is outside the serviceable area of our delivery partner or cannot be serviced.

PureBakes reserves the right to cancel an order when fulfilling it is not reasonably possible. If PureBakes cancels a paid order, the full amount paid for that order will be refunded.

Our home kitchen handles ingredients including wheat, milk, butter, chocolate and nuts. Cross-contact may be possible even when a particular ingredient is not intentionally included in a product.

Customers with an allergy or dietary concern should contact PureBakes before placing an order.

After receiving the order, follow the storage and best-before instructions provided with the product. Proper storage helps preserve freshness, flavour and texture.

Every order is prepared with care using thoughtfully selected ingredients. We take reasonable precautions during preparation, cooling, quality checking and packaging to deliver your order as fresh, safe and as early as reasonably possible.

Thank you for understanding the nature of freshly prepared, handmade baked products and for supporting our home bakery.

For complete details, you can also read our Shipping Policy, Refund Policy, Food Safety & Allergen Information and Terms and Conditions.