Frequently Asked Questions

What is PureBakes?

PureBakes is a home-based bakery in Hyderabad specialising in handmade baked products prepared in small batches. Products are freshly prepared after order confirmation rather than being manufactured in large quantities and stored for extended periods.

What makes PureBakes different?

PureBakes focuses on freshly baked products, small-batch preparation and transparent product information. We do not intentionally add preservatives to our recipes unless clearly stated otherwise. Where applicable, recipe information may also be included with an order for the customer`'`s personal reference.

Where is PureBakes located?

PureBakes operates from Hyderabad, Telangana. Online orders may be delivered to eligible serviceable locations according to the delivery options available during checkout.

Do you operate a physical retail store?

PureBakes primarily operates as a home-based, made-to-order bakery and online store. Customers should not visit the preparation location without prior confirmation. Any available pickup option will be communicated separately.

What products can I order?

The products currently available for purchase are displayed on the PureBakes online store. Product availability may change depending on ingredient availability, production capacity and seasonal offerings.

Are PureBakes products handmade?

Yes. Our baked products are prepared and packed in small batches. Since they are handmade, minor variations in colour, size, shape, spread, decoration, texture and weight may occur between individual pieces and production batches.

Will my order look exactly like the product image?

Product photographs provide a general representation. The delivered product may vary slightly because of handmade preparation, ingredient characteristics, lighting, photography and seasonal ingredient availability. Reasonable handmade variations are not considered defects.

What cookie box sizes are available?

Available quantities and approximate weights are displayed on each product page. Customers should select the required product variant before adding an item to the cart.

Can I customise products listed on the store?

Customisation is available only when specifically offered on the relevant product page or confirmed by PureBakes before ordering. Requests submitted after payment may not be possible because preparation planning begins after order confirmation.

Where can I find ingredient information?

Ingredient information may be provided on the relevant product page, product label, packaging or accompanying material. Customers should review all available information before ordering and before consuming the product.

Which allergens may be present?

PureBakes products may contain or come into contact with wheat or gluten, milk, soy, peanuts, tree nuts, eggs, sesame and other allergens, depending on the recipe and ingredients used.

Is the PureBakes kitchen allergen-free?

No. PureBakes operates from a shared kitchen where common allergens are stored, prepared and handled. Shared utensils, mixers, trays, ovens, work surfaces, cooling areas and packaging spaces may be used for different products.

What does eggless mean?

Eggless means that egg is not intentionally added to the stated recipe. It does not mean that the product was prepared in an independently certified egg-free facility. Trace cross-contact may still be possible in a shared kitchen.

Are your products gluten-free, vegan or sugar-free?

A product should be considered gluten-free, vegan, sugar-free or suitable for another restricted diet only when that claim is expressly stated on the product page. General product descriptions must not be interpreted as medical or nutritional claims.

Review our Food Safety & Allergen Information before placing an order for anyone with an allergy, intolerance or dietary restriction.

How do I place an order?

Select the required product and variant, add it to the cart, review the order summary and proceed to checkout. Enter accurate customer, contact and delivery information, complete the required mobile verification and make payment using an available payment method.

When is my order confirmed?

An order is confirmed only after the required verification and successful payment, where applicable. Adding a product to the cart or beginning checkout does not reserve stock or production capacity.

Why do I need to verify my mobile number?

Mobile verification helps confirm that the number belongs to the customer and enables PureBakes to communicate important order, payment and delivery updates. Verification may be completed using a one-time password delivered through WhatsApp or another supported method.

Can I place an order without creating an account?

PureBakes may permit checkout using mobile verification without requiring a traditional password-based account. Necessary customer and address information may be securely associated with the verified mobile number to fulfil the order.

Can I change my order after payment?

Contact PureBakes immediately if a change is required. Changes are not guaranteed and may not be possible after ingredients have been allocated, preparation has begun or the order has been packed.

Can PureBakes decline or cancel an order?

Yes. An order may be declined or cancelled because of unavailable ingredients, production limitations, delivery restrictions, pricing errors, technical issues, suspected fraudulent activity or circumstances beyond our reasonable control. Eligible payments will be refunded according to our Refund Policy.

Which payment methods are accepted?

Available payment methods may include UPI, credit cards, debit cards, net banking and supported digital wallets. The options available for a particular order are displayed during checkout.

Is online payment secure?

Payments are processed through a secure third-party payment service provider. PureBakes does not store complete card credentials, UPI PINs or banking passwords.

What should I do if payment succeeds but the order is not confirmed?

Do not immediately make another payment. Check your order status and payment notifications, then contact PureBakes with the payment reference and mobile number used during checkout. We will review the transaction before advising the next step.

How do coupon codes work?

Enter an eligible coupon code in the cart or during checkout. The discount will be applied only when all coupon conditions are satisfied, including validity dates, minimum cart value, eligible products and usage limits.

• Only eligible coupons will be accepted.
• A minimum order value may apply.
• Usage may be limited per customer.
• Coupons cannot normally be exchanged for cash.
• Only one coupon may be applied unless otherwise stated.

Where does PureBakes deliver?

PureBakes delivers to eligible serviceable locations within India. Availability depends on the destination pincode, product suitability, delivery-partner coverage and current operational capacity.

When will my order be dispatched?

Since products are baked after order confirmation, preparation time includes ingredient allocation, baking, cooling, quality checks and packaging. The estimated dispatch or delivery information shown during checkout is indicative.

Are delivery dates guaranteed?

No. PureBakes and its delivery partners make reasonable efforts to meet estimated timelines, but exact delivery dates and times cannot be guaranteed unless expressly confirmed in writing.

How are shipping charges calculated?

Shipping charges may depend on the delivery destination, order value, package size, product requirements and delivery service. The applicable amount is displayed before payment.

Can I change the delivery address?

Address changes may be considered before dispatch but are not guaranteed. A change may result in additional charges, revised delivery timelines or cancellation if the new address is not serviceable.

What happens if nobody is available to receive the order?

The delivery provider may contact the recipient, attempt redelivery, reschedule the shipment or return it according to its operating procedure. Additional delivery charges may apply where a failed attempt results from an unavailable recipient or incorrect customer information.

Review our Shipping Policy for complete delivery information.

How should I store PureBakes products?

Follow the storage instructions provided on the product page or packaging. Unless instructed otherwise, keep products sealed in a clean, dry place away from direct sunlight, moisture, excessive heat, insects and strong odours.

Should cookies be refrigerated?

Refrigerate a product only when the packaging or product instructions specifically recommend it. Unnecessary refrigeration may change the texture of some baked products.

How long do the products remain fresh?

Refer to the Prepared Date and Best Before guidance supplied with the product. Freshness depends on the recipe, packaging, climate and storage conditions. Once opened, transfer the product to an airtight container where recommended.

Can I consume a product after its Best Before date?

We recommend consuming products within the stated Best Before period. Do not consume a product if it shows unusual odour, mould, moisture, discolouration, contamination, tampering or any other sign of spoilage.

Can I cancel my order?

Contact PureBakes through WhatsApp as soon as possible. Cancellation may be considered before production starts but is not guaranteed. Orders already being prepared, packed or dispatched cannot normally be cancelled.

Can delivered food products be returned?

No. Freshly prepared food products cannot be returned or exchanged after delivery because of hygiene, food-safety and quality considerations.

Are broken cookies eligible for a refund?

Cookies are naturally delicate. Minor cracks, chips, crumbs or breakage may occur during transport despite protective packaging. Normal transit breakage does not affect taste or safety and is not, by itself, eligible for a refund or replacement.

What if my order has a significant problem?

Contact PureBakes as soon as reasonably possible with the order number, a clear explanation and photographs of the product, inner packaging, outer packaging and shipping label. Keep the affected product and packaging until the review is complete.

How are approved refunds processed?

Approved refunds are normally returned through the original payment method. After PureBakes initiates the refund, the time required for the amount to appear depends on the bank, card issuer, UPI provider, wallet provider or payment gateway.

Complete terms are available in our Refund Policy.

What customer information does PureBakes collect?

We may collect information required to process and deliver an order, including the customer`'`s name, verified mobile number, email address, delivery address, order details and payment transaction reference.

Does PureBakes store my complete card or UPI details?

No. Complete card credentials, UPI PINs and banking passwords are handled by the payment provider and are not stored by PureBakes.

Will my address automatically appear when I enter my mobile number?

Previously saved information should not be displayed solely because someone enters a mobile number. Verification may be required before eligible saved information is made available.

How is my personal information used?

Personal information may be used to verify the customer, process payments, fulfil orders, provide delivery updates, offer support, prevent misuse and meet applicable legal obligations.

Read our Privacy Policy for further information.

Contact PureBakes if your question is not answered on this page or if you need assistance with an existing order.

• Email: purebakeshyderabad@gmail.com
• WhatsApp: +91-93919-35500
• Store: https://shop.purebakes.in