Shipping Policy

PureBakes delivers freshly baked products to eligible serviceable locations within India through trusted third-party delivery and courier providers.

As our products are handmade and prepared in small batches after order confirmation, each order requires sufficient time for baking, cooling, quality checks and secure packaging before dispatch.

Order preparation begins after the required verification and successful payment, where applicable. The expected dispatch date may be displayed during checkout or communicated after order confirmation.

• Orders are prepared only after confirmation.
• Preparation includes baking, cooling, packing and quality checks.
• Orders placed on holidays or non-working days may be processed on the next working day.
• Dispatch may depend on ingredient availability and production capacity.
• Customers will be informed if PureBakes cannot fulfil an accepted order.

Once an order has been handed over to the delivery provider, the customer may receive tracking information by SMS, WhatsApp, email or another available communication method.

Delivery estimates are calculated from the dispatch date and not from the date on which the order was placed.

Actual delivery time depends on the destination, courier network, local serviceability, public holidays and other operational conditions. Any delivery date displayed or communicated is an estimate and is not a guaranteed appointment.

Applicable shipping charges are calculated according to the delivery location, order value, package requirements and available delivery service.

The final shipping charge, including any available free-shipping benefit or promotional discount, will be displayed during checkout before payment is completed.

• Shipping charges may vary by destination.
• Free-shipping offers may require a minimum order value.
• Promotional shipping benefits may have separate eligibility conditions.
• Additional charges may apply if a delivery must be attempted again because of customer-related reasons.

Customers are responsible for providing a complete and accurate delivery address, pincode, recipient name and reachable mobile number while placing an order.

Address changes may not be possible after an order has entered production or has been dispatched. Any request to change an address must be communicated to PureBakes as soon as possible and remains subject to operational feasibility.

The customer should ensure that the recipient or an authorised person is available to accept the parcel at the delivery address.

• Inspect the outer package when the order is received.
• Do not accept a parcel that appears severely damaged, opened or tampered with where refusal is permitted.
• Store the products promptly according to the instructions provided on the packaging.
• Consume the products within the stated Best Before period.

If the recipient is unavailable, the delivery provider may attempt to contact the customer, reschedule the delivery, leave the parcel according to its operating procedure or return it to the sender.

PureBakes makes reasonable efforts to dispatch orders on schedule. However, delivery may be delayed by circumstances outside our reasonable control.

• Courier-network or transport disruption.
• Severe weather or natural events.
• Festivals, public holidays or high-order periods.
• Government restrictions, strikes or local disturbances.
• Incorrect address details or an unavailable recipient.
• Remote-area serviceability limitations.

A delay caused by the delivery provider or an event beyond our reasonable control does not automatically qualify an order for cancellation or refund.

If tracking shows an order as delivered but it has not been received, or if the parcel arrives with significant external damage, contact PureBakes as soon as reasonably possible.

Include the order number, recipient details, a description of the issue and clear photographs or an unpacking video where relevant. The matter will be reviewed with the delivery provider.

Refunds, replacements and approved resolutions are governed by our Refund Policy.

For questions regarding dispatch, tracking or delivery, contact PureBakes using the details below.

• Email: purebakeshyderabad@gmail.com
• WhatsApp: +91-93919-35500
• Store: https://shop.purebakes.in