Refund Policy

PureBakes prepares freshly baked, handmade and perishable food products specifically for each confirmed order.

Refund, cancellation and replacement requests are reviewed fairly based on the order status, nature of the reported issue and supporting information provided by the customer.

PureBakes products are perishable food items. For hygiene, food-safety and quality reasons, delivered products cannot be returned, restocked or exchanged.

• Products cannot be returned after delivery.
• Opened food packages cannot be accepted back.
• Unused portions cannot be returned for a partial refund.
• Taste preferences do not normally qualify for a refund.
• Natural handmade variations are not considered defects.

Minor variations in colour, shape, dimensions, texture, decoration or weight may occur because products are handmade in small batches. These reasonable differences do not make an order defective.

Customers who wish to cancel an order should contact PureBakes through WhatsApp as soon as possible after placing the order.

Cancellation requests are not guaranteed. Once ingredients have been allocated, preparation has started, products have been baked or packaging has begun, cancellation may no longer be possible.

• Cancellation before production may be considered.
• Orders already in production are not normally cancellable.
• Packed or dispatched orders cannot normally be cancelled.
• Custom or special-request products may become non-cancellable immediately after confirmation.
• Approved cancellation refunds are returned through the original payment method.

A refund, replacement or other appropriate resolution may be considered when there is a significant issue attributable to PureBakes or the order cannot be fulfilled as confirmed.

• The order was cancelled by PureBakes before fulfilment.
• A paid product was not included in the delivered order.
• A materially incorrect product was delivered.
• The product arrived in a condition that made it unsafe or unsuitable for consumption.
• A duplicate payment was successfully charged for the same order.
• The order was not delivered and the delivery provider confirms that it was lost.

PureBakes may offer a full refund, partial refund, replacement, store credit or another reasonable resolution depending on the circumstances.

Every order is packed carefully to reduce movement and damage during transport. However, cookies and other baked products are naturally delicate.

Significant crushing, severe packaging damage, visible contamination, tampering or another material issue beyond normal transit variation may be reviewed after the required evidence is provided.

Customers should review the contents of their parcel promptly after delivery.

If a paid item is missing or a materially different product was supplied, contact PureBakes with the order number and clear photographs of the received products, packaging and shipping label.

• Do not discard the product or packaging before the review is completed.
• Keep the shipping label visible in supporting photographs.
• Provide photographs of every product received in the parcel.
• Clearly identify the missing or incorrect item.

Delivery and product issues should be reported as soon as reasonably possible after the order is received.

Delayed reports may be difficult to verify, particularly where the products have been consumed, improperly stored, discarded or kept beyond their recommended Best Before period.

• Order number.
• Customer and recipient name.
• Description of the issue.
• Clear photographs of the product.
• Photographs of the inner and outer packaging.
• An unpacking video where available.
• Any relevant communication from the delivery provider.

Approved refunds are processed through the original payment method used for the order unless another method is agreed in writing.

PureBakes will initiate an approved refund within a reasonable period. The time required for the amount to appear in the customer`'`s account depends on the payment gateway, bank, card issuer, UPI provider or digital-wallet provider.

Any promotional discount, coupon or store credit used for the order may be adjusted while calculating the refundable amount.

For cancellation, refund, replacement or order issue requests, contact PureBakes using the details below.

• Email: purebakeshyderabad@gmail.com
• WhatsApp: +91-93919-35500
• Store: https://shop.purebakes.in